Frequently Asked Questions
Everything you need to know about your VIOFO style journey.
How do I determine the right size for me?
We provide a detailed size guide on every product page. We recommend measuring yourself and comparing it to our chart, as our contemporary fit may differ from standard high-street sizing.
What is your return policy for fashion items?
We offer a 30-day return window for all unworn items with original tags attached. Please ensure the garments are free from makeup marks, perfumes, or signs of wear to qualify for a full refund.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your outfit for a specific event.
Are your materials sustainably sourced?
At VIOFO, we are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel to minimize our environmental footprint.
Can I exchange an item for a different color or size?
Yes, we offer free exchanges. Simply visit our returns portal, select the 'Exchange' option, and choose your preferred size or color. We will ship the new item once your return is scanned by the carrier.
Do you ship internationally?
We currently ship to over 50 countries worldwide. International shipping rates and estimated delivery times are calculated automatically at checkout based on your location.